Answers only from the store's approved knowledge base, verifies you before showing order details, refunds and cancellations go to a team member for approval.
Demo orders: #1001 anna@example.com (delivered) · #1002 max@example.com (in transit) · #1003 sofia@example.com (not yet shipped) · #1004 anna@example.com (not yet shipped).
What the agent did
Tool calls, verification state, pending approvals and handoff tickets for this session. In production the Approve / Reject buttons are in the staff Telegram chat; here they are shown inline for the demo.